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Ordering system

Appointments and repeat prescriptions online

A medical practice moved appointments and repeat prescriptions onto the web. Fewer phone calls, less waiting, an overview for nurse and doctor alike.

Request queueNew
New
Appointment requesttoday 8:12
Repeat prescriptiontoday 8:40
In progress
Appointment requestnurse
Reschedulenurse
Done
Repeat prescriptionyesterday
Appointment requestyesterday

The practice phone rang all morning. Appointments and repeat prescription requests were written down by hand and some of them got lost.

We deployed a public form for appointments and for prescription requests, both without registration and verified by e-mail. The nurse has a single screen with a queue of requests and their statuses.

The system is in its sixth year under an SLA. It also covers access rights and retention periods for personal data.

Outcome
6 years
in operation
healthcare
sector
What it runs on
ReactPHPMySQLSLA
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