Operations
When something goes down, you know who to call.
24/7 monitoring, clear response times, a person on the phone. We do not treat operation as an add-on to development — it is a service in its own right with contractual parameters.
SLA levels
LevelResponseAvailability
StandardResponse: next business dayAvailability: 99.5 %
Websites and systems where a short outage does not hurt.
BusinessResponse: 4 h during business hoursAvailability: 99.9 %
Systems the company's daily operation depends on.
Critical operationResponse: 1 h, 24/7Availability: 99.95 %
Applications whose outage stops the business or a public service.
Infrastructure
Where it runs
Our serversOur own infrastructure in a data centre in the Czech Republic. Backups and oversight included.
Azure / AWSWhen you need to scale, meet group requirements or run across regions.
Your networkFor internal systems we can run inside your private network, with no public access.
Monitoring
What we watch
AvailabilityProbes from several locations, alerting within minutes.
PerformanceWe deal with degradation before users feel it.
Content integrityUnauthorised changes and suspicious code.
Certificates and domainsExpiry, renewal, DNS records.
BackupsNot just that they run — we test the restore.
CapacityDisk, memory, database, queues. Before they run out.
What backs it up
150+
projects delivered
13
years in business
99.9 %
application uptime
24/7
monitoring and oversight
Got a system with nobody looking after it?We take over operation from other suppliers too. First we audit and stabilise, only then do we deal with growth.
Take over operationContact
Tell us what slows your operation down the most.
A problem is enough — you do not need a specification.