Solutions
Monitoring and SLA
24/7 oversight, clear response times and a person on the phone. When something goes down we usually know before you call.
What it typically includes
We assemble the modules around your operation.
Nobody pays for what they will not use. We start with whatever slows you down the most and add from there.
Availability checksProbes from several locations, alerting within minutes.
PerformanceWe catch degradation before users feel it.
Content integrityWe watch for unauthorised changes and suspicious code.
Certificates and domainsExpiry alerts, automatic renewal.
BackupsChecking not just that they run, but that they restore.
Response timesA contractual SLA matched to how critical the system is.
HotlineA phone number to a person who knows your system.
ReportsA monthly summary of uptime and interventions.
Operation take-overAudit, stabilise, and only then grow.
How it looks
An interface people manage without training.
Monitoringall systems normal
Uptime 30 days99.97 %
Response180 ms
Incidents0
Status
Scheduled update12 Sepdone
Elevated response time28 Augresolved
Backup restore drill15 Augdone
Operations overview
Open quotes24
In progress11
Invoiced / month1.8 M
Team capacity · 8 weeks
Monitoring
Scheduled update12 Sep
Elevated response time28 Aug
Backup restore drill15 Aug
Price and how we work
A fixed frame, no open-ended invoices.
Fixed-price auditAn assessment of the current operationWe go through the infrastructure, backups and risks. The output is a priced list of what needs fixing.
Monthly SLAOversight and guaranteed responseThree levels depending on how critical the operation is. The response time is in the contract, not in the marketing.
Frequently asked
What you ask most often.
Will you take over a system you did not build?
Yes, that is routine. We audit first and stabilise the operation, then we deal with growth.
What exactly does response time mean?
The time within which a person — not an automation — starts working on the problem. Time to resolution depends on the incident.
Do you monitor applications hosted elsewhere?
Yes. We can deploy monitoring regardless of where the system runs.
Do we get a summary of what happened?
Yes, a monthly report of uptime, incidents and the work carried out.
How it is builtSix steps you know up front
01
A conversation about your operation
notes and a rough scope
02
Proposal and quote
stages, price, deadlines
03
Design and mock-ups
a clickable design before development
04
Development in stages
demos, a test environment
05
Rollout and training
data migration, training, documentation
06
Operation, SLA and growth
24/7 monitoring, next versions
A typical projectmonitoring live within 5 business days
Book a meetingContact
Tell us what slows your operation down the most.
A problem is enough — you do not need a specification.